Chenethia Artis Wooten

  • Employer Success Stories
  • WIOA

Chenethia Artis Wooten Hacks in to Success

When I became aware that my former employer was planning a mass employee layoff more than three years ago, I readied myself by networking and sending out resumes while investigating steps for applying for unemployment. Although I was eventually laid off, I remained optimistic throughout the process while I waited for approval of benefits from the Unemployment Insurance Agency.

I have a background in computer technology. Prior to joining that company, I served as an IT helpdesk associate. Prior to that, for more than ten years I managed a community computer lab in Detroit working with a variety of computer systems, and provided Microsoft training to clients of varying ages from different backgrounds. During that time I honed my skills becoming an accomplished computer technician.

After leaving that role I remained in the field of technology in a number of roles. I managed a large print format copy center, worked as a data call center agent, and provided remote support for both small and large operations utilizing mobile technologies, including I-pad, social media and Cloud computing until I was laid off again.

During my unemployment the computer became my source for information and research where I came across one Michigan government sites that would prove very beneficial to me; Michigan Works program ( From that site I learned about the Workforce Investment Act (WIA), a program that helps individuals access the tools they need to manage their careers, and helps companies find skilled workers. I met with the WIA supervisor at the Michigan Works Dearborn Service Center and received individual orientation session. There I learned the program requirements and was told that I was eligible for the program. I met again with my Career Development Facilitator and worked on a strategy that fit my qualifications. I took advantage of all that it had to offer including workshops, job search and placement assistance. The program also helped me develop an employment plan, and counseling and career planning services were also available.

As a result of my experience with the WIA, I am employed full time at ZENOSYS LLC where I am making $16 an hour. I am a hands on technician working with both hardware and software applications. In addition, because of my work history and because I kept my skill set relevant taking advantage of a variety of learning opportunities along the way, I’ve been able to leverage my knowledge and experience in the areas of Internet infrastructure, protocols, printer support and phone platforms, including Android and Apple, and the Apple i-Pad. Finally, because technology is constantly evolving, and I understand the value of remaining nimble, especially in this industry, I’m currently enrolled in a course to become a Certified Ethical Hacker.

We congratulate Chenethia for fulfilling her dream of full time, stable employment.